Terms and Conditions
Placing an Order
After deciding upon the specifics of the project you would like us to create for you, we will advise you of our fee. After receiving the quote, and agreeing with the cost, you will then need to share with us more details about your company and the information you want included in the video.
Once you have sent us a deposit for the project, we will ask you to make sure that we have discussed everything you want included in your explainer video.
Changing or Cancelling an Order
If you wish to change or cancel an order, please contact our team via email, or call us any time between 8 am and 6 pm PST, Monday through Friday. We will make any changes according to your specifications if possible and within the terms, we had discussed prior to your project’s start.
Please note that an order cannot be canceled once you receive an initial draft and have requested a revision.
Payments
The Promote Future use Paytm, UPI, Google pay, Direct Transaction to process our payments.
For projects that are handled from a third party website, all payment processes are subject to that third party’s respective terms and conditions.
Refund Procedure and Policy
Refunds are available only when we are still working on the script and before 15 days have elapsed from the date of the deposit. After 15 days or more have passed, the initial deposit becomes our team credit, which must be used within 60 days from the date of the deposit.
The script is, of course, an important part of your explainer video, and we may work with one of our in-house scriptwriters.
We will start working on your explainer video’s script once we have received enough information from you. If we think we don’t have sufficient information, we will contact you and ask you to provide us with more complete data.
Once you receive an initial draft of the script, you may ask for a refund at this point, and only at this point. If you ask for a revision of the initial draft, it signifies that you already accepted the story, and will move forward with our service. We will gladly make revisions until you are satisfied (within the limits of the package that you choose).
After we have moved forward to the voiceover, it is no longer possible for us to refund the deposit for the project.
Your refund will not include, however, our administration fee. When the original price or the total order value is less than Rs.3000.00, there cannot be a refund. To ask for a refund, please contact us via email, or call us any time between 8 am and 6 pm PST, Monday through Friday.
We will refund your money to your aBnk account (if you had sent a deposit through Paytm, we will refund your money to your Paytm account).
If you would like a refund you need to make that request to us via email or other written communication. We will then submit that request to our Project Manager and they will push the payment to your Bank or Paytm Account.
* We, as the vendor, “can issue a full or partial refund for up to 30 days after payment was sent.”
** It may take up to 30 days for the refund to appear on your bank statement.